Frequently Asked Questions
Everything you need to know about buying cars on Cardaddy
Bidding Process
Bidding on Cardaddy is straightforward: you place your maximum bid amount, and that's exactly what you'll pay if you win (plus a 5% buyer fee, minimum $250, maximum $5,000). There's no proxy bidding. All auctions have reserve prices that must be met for a sale to complete. The highest bid that meets or exceeds the reserve price wins.
No, all bids are final and cannot be retracted or modified. Please ensure you're certain about your bid amount before placing it.
Yes, minimum bids are always $100.
If you win, you'll receive an immediate notification. The 5% buyer fee (minimum $250, maximum $5,000) is collected automatically, and you're responsible for arranging payment with the seller within 48 hours of the auction end. Our team can help coordinate vehicle pickup or delivery arrangements if needed.
Vehicle Information
Yes, auction listings are carefully reviewed and verified by our admin team for content quality and accuracy before being activated on our platform. Listings include detailed photos and may include additional information such as vehicle history reports when available.
While we provide detailed photos of the vehicle, we also encourage in-person inspections when possible. Contact our team to arrange this with the seller.
Listings include detailed photos and may include additional information such as vehicle history reports when available.
Payment & Fees
We only accept credit card for the 5% buyer fee, which is collected automatically. Payments for the vehicle itself must be arranged independently with the seller.
Cardaddy charges a standard 5% buyer's fee on all successful auctions, with a minimum fee of $250 and a maximum of $5,000. This fee is collected automatically when you win an auction. See our pricing page for complete fee details.
All sales are final. However, if a vehicle significantly differs from its listing description, contact our customer service team within 24 hours of receiving the vehicle.
Shipping & Delivery
Yes, we partner with reliable auto transport companies to offer both open and enclosed shipping nationwide.
Shipping must be arranged directly between the buyer and seller. Our team can assist with this process if needed.
Shipping times vary based on distance and method chosen. Typical delivery times range from 3-7 days for regional transport and 7-14 days for coast-to-coast shipping.
Auction Information
All auctions run for a full 7-day period to maximize visibility and bidding opportunities.
A reserve price is the minimum amount the seller is willing to accept for their vehicle. Every auction on Cardaddy includes a reserve price to protect sellers. If the bidding doesn't reach the reserve price, the vehicle doesn't sell.
Account & Security
Registration requires a valid email, phone number, and credit card for verification. We may also request additional documentation for high-value auctions.
Yes, we use bank-level encryption and never store complete credit card information. All transactions are processed through secure, PCI-compliant systems.
Our customer service team is available 24/7 to handle any disputes. Contact us immediately with any concerns, and we'll work to resolve them promptly.
Still Have Questions?
Our support team is available 24/7 to help you with any questions about our auction process.